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Your privacy matters on vivototo

We built our privacy policy around the way you actually play. When you open an account with us and deposit via DANA, OVO, GoPay or QRIS, we keep…

Encrypted account accessLocal payment securityDirect support channels
vivototo Your privacy matters on vivototo
REACH OUR TEAM

How to contact us about your privacy

Live chat support Open your account settings and tap the support icon.
Email privacy requests Send a message to our privacy team with your account details and request.
Account settings page Log in to vivototo, go to Settings, then Privacy & Data.
INSIDE OUR SECURITY

How we keep your information safe

Payment data encryption

Your DANA, OVO, GoPay and QRIS details are encrypted end-to-end the moment you enter them. We never store full payment credentials on our servers; payment processors handle the actual transfer.

Account access control

We log every login to your account with timestamp and device type. If you see an unfamiliar login, contact support immediately. Two-factor authentication is available in your account settings.

Cookie and tracking transparency

We use session cookies to keep you logged in and functional cookies to remember your game preferences. No third-party trackers follow you across the web. You can clear cookies anytime in your browser settings.

Withdrawal verification process

Before we send funds back to your DANA, OVO, GoPay or QRIS wallet, we verify your identity and account status. This takes 1–3 business days depending on your bank's processing time.

Data retention and deletion

We keep your account data for seven years after closure to comply with local accounting law. You can request deletion of non-essential personal details by contacting our privacy team before account closure.

Policy updates and notice

If we change this policy, we'll email you 30 days in advance. Changes to payment handling or data sharing always require your consent. You can review the full updated policy in your account before it takes effect.

Your privacy questions answered

We ask for your full name, email, phone number, date of birth and residential address. We also request proof of identity (ID card or passport) and a payment method—DANA, OVO, GoPay or QRIS account details. This information is required to verify your identity and process deposits and withdrawals legally.

Yes. Log into your account, go to Settings > Privacy & Data, and select 'Request My Data'. We'll send you a file containing your account details, deposit history and game activity within 14 days. You can also contact our support team to request the data in a different format.

We retain your account data for seven years after closure to meet local tax and anti-fraud requirements. You can ask us to delete non-essential personal details (like your phone number) before closure by contacting support, but transaction records stay for the full seven years.

We never sell your personal data to advertisers or third-party marketers. We share payment information only with our payment processors (DANA, OVO, GoPay, QRIS operators) to complete your transaction. We may disclose data to law enforcement where local law permits or if we detect fraud.

Go to Settings > Login History to see all recent access. If you spot an unfamiliar login, change your password immediately and contact our support team. Enable two-factor authentication in Settings > Security to prevent future unauthorised access. We'll investigate the login and help you secure your account.

Yes, your play history is private and stored securely. We use it internally to detect fraud and verify withdrawals, but never share it with advertisers or other users. You can request a download of your game history at any time through your account's Privacy & Data page.

You can close your account anytime in Settings > Account > Close Account. We'll delete most personal details immediately, but we must keep transaction records and verification documents for seven years where local law permits. Contact our support team if you want to discuss data minimisation options before closure.